Florence

Florence  is a workforce management platform that connects healthcare facilities with temporary staff and agencies across the UK. With seven years of operation in the UK and recent expansion into France and Canada, Florence helps hospitals and care homes efficiently manage their staffing needs.

In 2023, Florence launched a new service called Agency Manager - a platform allowing healthcare clients to manage multiple staffing agencies in one place. 

Florence is rapidly scaling their business, in 2023 the company launched a new service called Agency Manager - a platform allowing healthcare clients to manage multiple staffing agencies in one place. 

This expansion effort created a need for a more sophisticated contract management solution. And GetAccept offered the perfect solution.

Florence needed a solution that could:

1. Enable them to create and send contract packages to multiple agencies quickly.
2. Integrate seamlessly with their CRM (HubSpot).
3. Ensure compliance by capturing all required documentation.
4. Provide a user-friendly experience for non-tech-savvy users.
5. Maintain a single source of truth for all contracts.

Highlights:

• Reduced contract processing time from 3-4 days to less than 2 days per agency.
• Successfully onboarded 160 agencies in 6 months using GetAccept.
• Streamlined document management with a single repository for all contracts.

Before GetAccept, Florence struggled with a fragmented document management process. Their team was managing contracts across multiple systems, sending individual documents via email, and manually tracking signatures and compliance requirements. 

This created a time-consuming process of downloading, compiling, and organizing documents, with no central visibility of contract status.

GetAccept transformed this scattered approach into a streamlined, centralized system. 

The platform enabled Florence to create standardized templates and maintain complete visibility over the contract process. 

With the real-time editing feature, it means that if a contract needs to be amended, the team can just go in and edit it. They don’t have to redo and resend the entire contract.

"The form creation, that's my number one favourite feature."

A critical challenge for Florence was capturing essential company information from clients during the onboarding process. 

Before GetAccept, this meant multiple follow-ups and delayed account setup, potentially losing clients to competitors.

GetAccept's form creation feature transformed this process.

"The form creation, that's my number one favourite feature," explains Himani. "People or companies need to complete specific details about themselves, and those details are quite vital for us to create an account for them." 

The customizable forms ensure all necessary information is captured during contract signing, enabling Florence to set up client accounts immediately without needless back-and-forth.

When Florence launched their new Agency Manager platform, they faced a significant challenge: how to efficiently onboard hundreds of healthcare staffing agencies while maintaining compliance standards. 

GetAccept completely changed this process by enabling Florence to create comprehensive contract packages that could be sent and signed quickly. 

This efficiency proved transformative - Florence successfully onboarded 160 agencies within just six months of implementation, enabling rapid scaling of their new platform while maintaining strict compliance standards.

"GetAccept gives me that ability to just stay in one space and stay focused."

GetAccept provided the perfect solution through its native HubSpot integration and customizable forms.

The platform enables Florence to capture all required information during the contract signing process, ensuring no documentation is missed. This integration has eliminated the need for multiple platforms while maintaining compliance.