Favourite functions —
SMS | Automatic notifications | Video
Challenge
The biggest challenge that the ESS Group experienced was as they grew rapidly and then grew a little more.
As the paper flows increased and sales processes became more difficult to control. It was also a very time-consuming process to follow up on open quotes and they risked losing clients. The ESS Group needed to find a way to become more efficient and more dynamic within their processes.
Solution
After introducing GetAccept in the organization, ESS Group started using automatic notifications to keep better track of pending quotes.
They began tracking all sales reps performance to further evaluate and improve the sales processes. And they additionally, initiated communication in a more personal way with their clients trough chat, text messages and video.
Results
Since the implementation of GetAccept, the ESS Group has increased its total sales by at least 50% and some of their hotels have increased their sales by as much as 60%. Today, the ESS Group can handle a 10 times greater quote flow without losing control of their clients, which leads to more business.
Contract attainment is quicker because lead times have been shortened and it's simpler for the client to sign right at their fingertips. Using video in the quotes has been received very well and the process is both easier and more fun for both parties.